Okay!

Voice AI for African businesses

Agents that answer calls, follow up with customers, and take action across your business.

See how it works

A live agent console built around the work.

Live agent console
Active conversation

Collections Agent

Live
Agent

Good afternoon, Amaka. I'm calling from Okay! on behalf of your provider.

Customer

Yes, I know. I can make the payment on Friday.

01:42
Workflow: Payment Recovery
VerifyUnderstandNegotiateRecordFollow up
Customer verified
Account balance retrieved
Payment commitment captured
Updating CRM

Your customers talk. Okay! gets the work done.

A customer conversation shouldn't end with an answer. Okay! agents understand what your customer needs, follow your business rules, take action across your systems, and keep the workflow moving.

  1. 01Conversation
    Customer conversation
    Intent + context

    Understand

    Every conversation starts with context. Okay! listens, understands intent, retrieves relevant information, and uses your business knowledge to determine what needs to happen.

  2. 02Workflow action
    CRM
    Loan system
    Ticketing
    APIs

    Act

    The agent can do more than talk. It can interact with the systems and tools connected to the workflow to perform approved actions.

  3. 03Next step
    Conversation outcome
    Resolved
    Follow-up
    Human handoff

    Follow through

    Every conversation has a next step. Okay! can continue the workflow through follow-ups or bring in a human when the situation requires it.

Everything you need to put AI to work.

Build and manage AI agents, launch conversations, monitor outcomes, and keep your customer operations moving — all from one platform.

app.kustoma.ai/dashboard
Okay! workspace

Dashboard

Demo workspace

A single view of your customer operations

—
Calls
—
Customers
—
Campaigns
—
Escalations
Conversation outcomes
Demo distribution
ResolvedFollow-upEscalated
Recent escalations
Human handoff queue
Demo handoff context
Ready for team review
Recent calls
Sample records
CustomerDirectionStatusOutcome
Sample customer AOutboundCompletedFollow-up
Sample customer BInboundCompletedResolved
Sample customer COutboundPending—
01

Build your agents

Configure how they speak, what they know, and what they can do.

02

Run your operations

Manage calls, campaigns, customers, and outreach from one place.

03

Stay in control

Review conversations, track outcomes, and step in when your team is needed.

Built for conversations that move services forward.

From account follow-ups to public enquiries and reservations, Okay! helps teams turn routine conversations into clear next steps.

  1. Finance

    Clear next steps for every account.

    Follow up on payments, answer account questions, and record commitments so customers and teams know what happens next.

    Okay! conversation
    DEMO
    Customer conversation
    Agent
    Would Friday work for a partial payment?
    Customer
    Yes, I can make part of the payment then.
    Conversation captured in a thread
    Structured outcome
    Promise to pay
    Commitment
    Partial payment
    Date
    Friday · demo
    Next state
    Follow-up pending
  2. Government & public sector

    Make public services easier to reach.

    Help people find information, check on requests, and reach the right team without losing the context of their enquiry.

    Okay! conversation
    DEMO
    Customer conversation
    Customer
    I want to know what happens next with my application.
    Agent
    I can help check its status or route your enquiry to the right team.
    Conversation captured in a thread
    Structured outcome
    Enquiry routed
    Request
    Application status
    Context
    Captured in thread
    Next state
    Team follow-up
  3. BPO + contact centers

    Give every queue room to breathe.

    Handle routine first-line requests, record why people called, and pass exceptions to an agent with the conversation attached.

    Okay! conversation
    DEMO
    Customer conversation
    Customer
    I need help updating the details on my account.
    Agent
    I can capture the request and connect you to the right team if needed.
    Conversation captured in a thread
    Structured outcome
    Request triaged
    Issue
    Account update
    Context
    Conversation attached
    Next state
    Agent review
  4. Booking & reservations

    Turn an enquiry into a confirmed booking.

    Check availability, confirm a time, and keep changes or cancellations connected to the original conversation.

    Okay! conversation
    DEMO
    Customer conversation
    Agent
    Thursday at 2 pm is available. Would you like me to book it?
    Customer
    Yes, Thursday at 2 pm works for me.
    Conversation captured in a thread
    Structured outcome
    Reservation confirmed
    Time
    Thursday, 2 pm · demo
    Status
    Confirmed
    Next state
    Confirmation sent

Real customer conversations don't always happen in perfect, formal English. Okay! is built for the languages and everyday speech patterns businesses encounter across African markets.

One conversation. Every channel.

Voice, chat, SMS or WhatsApp — switch channels without starting the conversation over.

Shared context
Last requestTalk later today Saved for follow-up
WhatsAppVoice
Voice Call
WhatsApp

Can we talk later?

Chat

Picking up here...

SMS

Your update is saved.

Give AI responsibility without giving up control.

Okay! gives teams visibility into customer conversations, structured outcomes, and human escalation when intervention is needed.

01

Human oversight

Bring in a person when a conversation needs judgment, intervention, or a decision the agent should not make alone.

KEscalation detail
Open
High priority

Customer requested a person

The conversation needs human judgment before the next action is taken.

AssignResolve
Ownership
Support team
Assigned team
Status
Assigned
Thread
View thread
02

Reviewable conversations

Inspect conversation history, outcomes, and the actions taken during each interaction.

KConversation review
Completed
Channel
Voice
Direction
Outbound
Outcome
Callback
Status
Completed
Language
English
Interaction timeline
Today
Voice call completed
Outcome recorded · Callback
Transcript summary
Customer requested a follow-up conversation.
03

Controlled workflows

Define how agents should behave, what they can do, and when they should stop, continue, or escalate.

Kcollections-30d
Running
Execution
Current step
branch_response
Status
Running
Trigger
Collection campaign
Allowed path
ask_payment
Collect
Done
branch_response
Branch
Current
escalate
Transfer
Allowed
04

Escalation with context

Hand conversations over with the relevant transcript, issue summary, previous actions, and customer context attached.

KHandoff context
Attached
AI context

Customer asked for help after discussing an account issue. The conversation was escalated for follow-up.

Outcome
Escalated
Disposition
Follow-up needed
Attached
  • Call summary
  • Customer intent
  • Previous actions
  • Conversation thread
Ready for human reviewOpen thread
01 / 04

As low as ₦50/minute

See what Okay could do for your business.

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